Why are your products Vegan?
Vegan skincare products can be extremely beneficial for your skin. In fact, vegan ingredients are well known for their healing properties. Vegan ingredients are also high in vitamins that contain antioxidant and anti-inflammatory properties.
After I place my order, when will my order ship?
All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier. Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
What forms of payment do you accept?
We accept United States based cards: credit, debit, PayPal, Samsung Pay, Apple Pay and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.
WHat retail stores carry 103 Collection products?
You can find our products on Target .com and at Meijer (select retail locations). For locations near you visit our store locator
How can I reset my password?
If you are needing to reset your password or have forgotten it, please click 'forgot password?' button on our account login page. This will then give you further instructions on how to reset! If you're not seeing the reset email in your inbox check your spam. If you need any further help please email our team email@example.com
Why is the consistency different from the product I just ordered to the one I already have?
We use plant based and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
Do we ship Internationally?
Yes, we ship Internationally. The customer is responsible for customs and duty taxes associated with their order.
How do I make a return for my purchase I made through a retailer?
Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.
How do I make a return for a purchase I made online?
Please follow our Returns Policy provided on the website: https://103collection.com/pages/shipping
How do I check if a product has a certain ingredient?
Please visit the product page and check the ingredients list for the product you are interested in.
How do I receive Free Shipping on my order?
To qualify for Free Shipping, your order must reach $75.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.
How fast is Free Shipping?
Free shipping will be delivered within 8 business days.
When I enter my shipping address, I am receiving an error that my address is invalid?
Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid address.
How do I update/cancel my order?
Please email us at firstname.lastname@example.org. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com
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